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How bijli Handles Your Account and Payments

We built bijli to work within the legal framework that applies to you. Your access depends on local law and eligible regions, and we operate payment channels like bKash, Nagad, and Rocket in ways that respect those boundaries.

Account policiesPayment transparencyUser rightsRegional accessData handling
bijli How bijli Handles Your Account and Payments

How We Protect Your Account and Data

bijli secures your login with OTP verification sent to your mobile number, and we encrypt payment data when you send funds via bKash, Nagad, or Rocket. We store your personal information only as long as your account is active and for a retention period after closure to comply with record-keeping obligations. You can request a copy of the data we hold or ask us to delete your account by contacting support.

Account Security

We use OTP codes sent to your registered mobile number to confirm login attempts and withdrawal requests. Keep your phone number current in account settings so you receive these codes.

Payment Data

When you deposit through bKash, Nagad, or Rocket, we record the transaction ID and amount but we do not store your wallet PIN or full account credentials.

Data Retention

We keep your account records and transaction history while your account is open and for a period after closure to meet legal obligations.

Cookie Usage

bijli uses cookies to keep you logged in and to remember your game preferences. We do not sell cookie data to third parties.

Legal and Policy Support Channels

When you have questions about account policies, withdrawal verification, or how we handle your data, reach us through the channels below. Our support staff can clarify terms, explain verification steps, and confirm what information we need from you to process a withdrawal or resolve an account issue.

Live Chat Open the chat widget in your account to ask about verification requirements, withdrawal status, or policy questions.
Email Support Send policy or legal questions to our support email. Use this channel when you need a written record of our response, when you are attaching documents for verification, or when your question requires a detailed explanation of how a policy…
Account Dashboard Your account settings page lists the verification documents we hold, the status of any pending withdrawals, and the payment methods linked to your wallet.

Legal and Policy Questions

Your ability to open an account depends on whether online gaming is permitted under local law in your region. We do not provide legal advice. You are responsible for confirming that using bijli complies with the regulations that apply to you.

We verify your identity to prevent fraud and to comply with record-keeping requirements. Upload a photo of your national ID and a recent selfie through the account dashboard. Once we confirm your documents, we process the withdrawal to your registered bKash, Nagad, or Rocket wallet.

We collect your mobile number, your name, your date of birth, and the payment wallet you link for deposits and withdrawals. We use this information to operate your account, process payments, and contact you about account activity or verification requests.

Yes. Email our support team to request a data export or to close your account and delete your information. We will process the request once any required retention period has passed and any pending transactions are resolved.

If local regulations change in a way that restricts online gaming, we may suspend or terminate access to comply with the new law. We will notify affected users by email and allow a period to withdraw any remaining balance before closing accounts.

We share transaction details with the payment processors that handle bKash, Nagad, and Rocket deposits and withdrawals. We do not sell your data to advertisers or other third parties. Our privacy policy lists the specific service providers we work with.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.